HR Consultancy Services
Skills Development
Strengthening the skills within your organisation is the key foundation to continuous improvement and growth. IQSL is able to offer tailored and off-the-shelf learning and development activities designed to drive up the skills of your employees and support your performance and organizational development process.
We deliver training workshops on a wide range of topics linked to personal effectiveness, communication and influencing, time management, business processes, project management and people management, as well as training on key HR processes and issues.
Change Management
We recognize that the changing customer needs, economic decline, growing competition, and advances in technology and legislation have a significant impact on organizations, providing both opportunities and risks. IQSL works with organisations experiencing change and provides both strategic and operational support in planning and managing change initiatives. We help the organisation manage change in a clear and transparent way which brings about significant business benefits and improves organisational performance. We know how important it is to provide a truly tailored service in this area. We work with the client to define the vision for the change, identify barriers and devise creative ways to engage staff to embrace the changes and facilitate organisational development.
Talent Resourcing and Management
Organisations that want to identify, nurture and retain superior talents are quickly recognising the benefits of having a structured talent management strategy in place.
We offer a tailored approach, working with you to devise appropriate programmes/processes for identifying and developing potential within your organisation. We equip the leaders of the future with the necessary skills by identifying skills or knowledge gaps which need to be brought into the organisation to facilitate continued growth.
Competency Frameworks
Competency Frameworks provide a mechanism for organising and communicating the different behaviours that are essential to an organisation’s success as a business. Inwit Quest Solutions Limited work with organisations to develop appropriate competency frameworks which capture its culture and values and provide a foundation for a range of Human Resource processes. We design completely bespoke frameworks or offer a framework based on commonly identified competencies, and help the organisation consider how these competencies can be used as part of its performance management and learning and development processes.
Customer Excellence
Customer Excellence is so much more than customer care. It is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, it would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates. The practice of customer service should be as present on the show floor as it is in any other sales environment. With this in mind, Inwit Quest Solutions develops a bespoke framework for working with organisations to deliver customer excellence. Our approach is based on the strategic vision of customer excellence for your business and enables staff at all levels to identify barriers to customer excellence and practical ways in which these can be removed. We work with staff to put themselves in their customer’s shoes and help them develop key skills and attitudes, enabling them to do the right things right.
Employee Contracts and Handbooks
Having up-to-date policies and processes in place is an important foundation of effective people practices – not only to comply with key aspects of legislation but also to ensure managers are fair and consistent and that employees know what is expected of them. Inwit Quest Solutions offers a range of services to support the organisation in ensuring it has appropriate and legally compliant employment contracts, handbooks and policies and procedures. We review the existing documentation to develop bespoke employee handbooks and supporting documentation to ensure compliance while fulfilling legislative duties and working in line with best practice. We also advise on practical ways to communicate organisation’s policies and practices and train managers in the application of the same.
Human Resource Audits
Our HR Audit service provides a structured framework for reviewing your existing HR practices to establish areas of excellence, assess compliance with key legislative requirements, highlight potential risks and identify ways of improving your structures, processes, outputs and service delivery.
We offer a flexible model which allows us to undertake a thorough review which involves key stakeholders and looks at the aspects which are most relevant to your organisation. We look at the full range of HR processes or tailor our approach to focus on key strands. Whatever the focus, we give you clear recommendations for action, highlighting risks and possible implications and giving advice on practical ways to move forward.
Job Evaluation
Job Evaluation is the systematic analysis of the relative worth of jobs in an organisation. It is used to establish internal relativities and ensure pay structures are fair and equitable, and that jobs are placed within the structure appropriately and pay relativities managed effectively. We use various available, effective and efficient methods for job evaluation. We clearly identify those that suit individual organizations regardless of size.
Leadership / Management Development
Inwit Quest Solutions embarks on challenging, supporting and developing managers and leaders to enable them to fulfil their potential, inspire increased productivity and commitment in their teams, and drive their organisation forward to achieve strategic objectives. Our focus is on connecting learning directly to the business environment, using the concept of action learning and developing interventions which have real practical value and bring about significant change and business benefits. We offer a range of leadership development activities which can be used as individual interventions or combined to offer a blended leadership development programme.
Performance Management
Effective performance management is all about engaging your staff in the achievement of your strategic goals. Inwit Quest Solutions work with diverse businesses to help them achieve their organisational objectives through effective performance management – i.e. systems based on the development of a clear business vision, communicated to staff, linked to transparent and measurable objectives and which facilitate learning and development. We conduct reviews of your existing performance and development processes to design a suite of complementary processes to modernise and re-energise how you manage organisational performance.
Pay Benchmarking
Ensuring that employee pay and benefits are competitive, in line with the market, and enable you to recruit and retain the skills needed are key challenges facing many businesses. We offer an independent external benchmarking service to enable you to make pay-related decisions based on qualitative and quantitative data. We will work with you to understand your organisational context and structure and carry out a comprehensive analysis to provide you with robust information, and up-to-date intelligence on movements and trends in the market.
Team Building
Effective teams are essential to your ability to deliver your organisation’s objectives, and with the pace of change increasing, more and more teams are experiencing new challenges. Inwit Quest Solutions work with teams at all levels, providing a tailored and creative approach to understanding and developing the team to achieve success. Whether this is about teambuilding in its traditional sense to improve working relationships and cohesion, or using team-related tools to identify individual and collective barriers to success, we can help teams work on a range of issues around leadership, motivation, innovation and communication - all aimed at maximising their individual and group strengths to build high performing teams.
Rapporteuring & Moderating
Recording proceedings in meetings or training can be challenging. To ensure every detail is captured and make the meeting/event a success, we work closely with the client to identify organizational culture behaviour to deliver the required information. We use modern technology for efficient and effective delivery.